For account, subscription, payment, refund, and international route issues, submit a ticket through your user panel first. Your issue details and support history stay on the same page, so you can add more information as needed.
Different issues require different information. Tickets are best for checking account status, order records, or route conditions, and make follow-up easier.
Best for account login, plan status, payment confirmation, refund requests, subscription imports, and connection troubleshooting. After submitting, return to the ticket page to track progress and add text or relevant screenshots to the same record.
Go to Tickets →No public email address is currently available. For account or order matters, use a user panel ticket so the issue can follow the appropriate support process.
Contact Us by Ticket →No public Telegram contact information is currently available. Refer to this website and your user panel for service announcements and support access. Account issues should still be submitted by ticket.
Open Support Access →Tickets are generally handled in the order received. Issues that can be checked directly will receive troubleshooting guidance first; payment records, refund eligibility, and route investigations require verification, so handling time varies by complexity.
VPNWC does not promise a fixed response time. After submitting a ticket, check its status for updates. If you need to add information, reply to the original ticket instead of creating another record for the same issue.
Refund requests are covered by VPNWC’s 30-day no-questions-asked refund policy. Include the relevant order and request details to help reduce back-and-forth verification.
Submit only information relevant to the issue at hand. Clearly describe what happened, your environment, and the steps you have tried; this is usually more helpful than simply writing “it doesn’t work.”
Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated based on the remaining days. If the page does not match your expectations, submit a ticket for verification.
This service has no device limit. If the same issue occurs on multiple devices, list each platform and its symptoms in one ticket instead of submitting duplicates.
Include the region, route name, protocol, platform, and error message. If other routes connect successfully, mention that too so support can distinguish a single-route issue from a local client configuration problem.
Yes. VPNWC covers 100+ countries and 170+ routes. To confirm a specific region, check the servers page first, then describe your use case in a ticket.